Case Study: Disability Services of the Southwest achieves faster audits, recovered revenue and compliance with Arbutus Software

Using Advanced Analytics to Prevent Losses, Tighten Controls and Ensure Regulatory Compliance

Disability Services of the Southwest (DSSW), a large Texas healthcare provider supporting thousands of clients, faced time-consuming, manual testing and reporting of vast payroll, billing and eligibility data that left the audit team stretched and exposed the organization to compliance breaches and fines. To solve this, DSSW adopted Arbutus Software’s Arbutus Analytics – Team Edition to automate testing and reporting and better validate eligibility and certification requirements.

Using Arbutus Software’s solution, DSSW now analyzes 100% of transactions, automates formerly manual processes, and shares results across the team—cutting reporting time by about half, saving the audit group weeks each quarter, and uncovering thousands of dollars in unbilled claims every month. The Arbutus implementation tightened internal controls, helped avoid fines, delivered rapid ROI and freed staff for higher‑value work, enabling compliant growth.

Disability Services of the Southwest

Irma Torres

Corporate Billing Manager