Case Study: a multinational pharmaceutical company achieves ERP validation and compliance with Arbour Group

Multinational Pharmaceutical Company - Customer Case Study

Arbour Group worked with a multinational pharmaceutical company that operated manufacturing, distribution, and sales operations around the world. The company was struggling with a patchwork of business systems that slowed expansion into new markets and constrained profitability, and it needed a corporate computer system quality policy with validation and compliance procedures across the enterprise.

Arbour Group supported the company’s software testing validation and verification efforts by creating a standard ERP validation package for the corporation’s baseline configuration, including a validation plan, user requirements specification, IQ, OQ, PQ, a requirements traceability matrix, and a validation summary report. Arbour Group also trained site teams on GMP awareness and computer validation, helped each location with additional hardware and local report testing, and provided follow-up technical assistance, enabling a timely, cost-effective ERP rollout with stronger regulatory compliance across sites.