Case Study: Advanced Capital Solutions achieves 141% profit increase and 44% overhead reduction with Arbeit Click (Arbeit)

How One Debt Collection Agency Doubled Amounts Collected

Advanced Capital Solutions needed to boost collections productivity and revenue without increasing headcount or risking compliance. They turned to Arbeit and adopted Arbeit Click, a compliant click-to-call solution that enables up to 250 compliant calls per agent per hour and eliminates the 3‑second ATDS pause.

Arbeit implemented a workflow where agents manually validated numbers (serving as voicemail detection) and then used Arbeit’s broadcast dialer to contact only “good” numbers; over one year Advanced Capital Solutions cut collectors from 25 to 11, increased accounts worked from 150 to 500, raised total cash collected from $391,598 to $530,487, and lifted cash per rep from $15,678 to $37,891 — reducing overhead by 44% and increasing profit by 141% thanks to Arbeit.

Advanced Capital Solutions

Paul Sims

Managing Partner