Case Study: Enhanced Recovery Services achieves 18% growth during the pandemic with Arbeit

How One Collection Agency Grew During the COVID-19 Pandemic

Enhanced Recovery Services, a collections agency with 11 employees and over nine years in business led by CEO Charles Gilley, faced a projected 45% revenue loss at the start of the COVID-19 pandemic. The team initially used Arbeit’s Voice VoIP system and was making calls manually, which proved unsustainable and left them unable to track agent productivity and key metrics.

Arbeit implemented its TCPA-compliant outbound solution—adding Arbeit Click and the Arbeit Dialer along with a broadcast dialer—which gave ERS visibility into liquidation rates, efficiency, disconnects and talk time and energized collectors to make more calls. With Arbeit’s technology and support, Enhanced Recovery Services reversed the forecasted decline and achieved 18% growth.

Enhanced Recovery Services

Charles Gilley

Chief Executive Officer & Founder