Case Study: Allegiant Capital Recovery achieves TCPA-compliant sweeps of thousands of accounts per day with Arbeit

How One Collection Agency Compliantly Maximized Productivity

Allegiant Capital Recovery, a Buffalo-based debt collection agency with a floor of just eight collectors, faced the dual challenge of navigating complex TCPA regulations while suffering from unreliable phone service and limited support. To address this, Allegiant Capital Recovery turned to Arbeit and deployed Arbeit’s TCPA-compliant dialer and VoIP calling solution (Arbeit Click and Arbeit Voice) to ensure compliant, efficient outreach without increasing headcount.

Arbeit integrated Arbeit Click with Arbeit Voice to remove dropped calls and outages, filter out dead numbers and unlikely payers, and apply three layers of human intervention to avoid TCPA risk. The result: Allegiant Capital Recovery was able to sweep through thousands of accounts per day with the same eight collectors, remain lawsuit-free, and boost productivity and profitability without hiring additional staff.

Allegiant Capital Recovery