Case Study: American Collections Enterprise, Inc. achieves dramatic productivity gains and compliance peace of mind with Arbeit Click from Arbeit

How One Agency Improved Productivity & Compliance With a Technology Upgrade

American Collections Enterprise, Inc., a 10‑agent collections agency, was manually dialing and needed a way to boost outreach while maintaining compliance. They selected Arbeit and its product Arbeit Click to replace manual dialing with a click-to-dial workflow that could upload data files and route calls automatically.

Arbeit implemented Arbeit Click quickly, and the click interface immediately replaced manual dialing—dramatically increasing agent productivity, eliminating mis‑dialing errors, and giving the team greater accuracy and peace of mind. The result for American Collections Enterprise, Inc. was measurable gains in throughput across its ten agents and reduced compliance risk so they could increase call volume without added legal exposure.

American Collections Enterprise

Patrick McNemar

President