Case Study: Carter-Young, Inc. achieves 78% lower phone bills and zero downtime with Arbeit Voice

How One Agency Found Better Phone Service, Support & Features at 75% of the Cost

Carter Young, a debt collection agency, was suffering frequent outages, dropped calls, long contracts, and poor vendor support that didn’t understand their industry needs. They turned to Arbeit and its Arbeit Voice service to find a VoIP solution tailored to collections firms and to replace an unreliable, one-size-fits-all provider.

Arbeit implemented a fast, simple onboarding and migration (about 20 minutes of transition downtime) and provided personalized, industry-aware support, integration, and accurate reporting. As a result, Carter Young saw a 78% reduction in their monthly phone bill, zero ongoing downtime, improved call quality and customer experience, and 24/7 immediate support from Arbeit.

Carter Young

Michael Jeselnik

General Manager