Case Study: City of Turku unifies city services and improves governance with Aras Innovator

City of Turku unifies 700 access points with Aras Corporation

The City of Turku, a major urban center in Finland, faced significant challenges due to fragmented, department-driven services with no unified model or single source of truth. This led to limited visibility into service relationships and inconsistent data, making cross-department coordination difficult. To address this, the city partnered with Aras Corporation and implemented the Aras Innovator platform to reinvent its governance and operating model.

Using Aras Innovator as a central governance layer, the City of Turku created a unified, service-based system that models public services as products. The solution provided a centralized system of record, offering clear visibility into service lifecycles and dependencies. This enabled standardized data and cross-department collaboration, making services easier for citizens to find and access. Aras Corporation's platform also laid the groundwork for service-based budgeting, giving financial managers a much clearer picture of resource allocation and costs.

City of Turku