Case Study: Klöckner & Co achieves 80% faster order processing with arago GmbH’s HIRO™

Klöckner & Co - Customer Case Study

Klöckner & Co, one of the world’s leading steel service companies, was looking to accelerate its digital transformation and reduce heavy manual work in its SAP-based order-processing operations. In particular, its BPO unit and Accounts Receivable team were spending significant time resolving around 15,000 blocked orders each month, many tied to credit limits and overdue accounts, to keep deliveries on time and protect revenue. Arago GmbH and its HIRO™ knowledge automation platform were brought in to help automate this process.

Arago GmbH implemented HIRO™ to learn from Klöckner experts how to investigate order blocks, assess dunning levels and prepayments, decide on credit-limit tolerances and commercial risk, and release blocked sales orders or notify the retained organization when needed. The solution quickly achieved strong results, including an 80% reduction in processing and resolution time, significantly less manual effort, up to 80% process automation after four weeks, and faster turnaround times that helped secure revenue.

Klöckner & Co

Gisbert Rühl

Chief Executive Officer