Case Study: a large aircraft company reduces fan blade repair time with AR Genie Remote Assist

Revolutionizing Aircraft Engine Fan Blade Repair with AR Genie Remote Assist

The customer, a large aircraft company, faced significant challenges in its maintenance, repair, and overhaul facility. A complex fan blade repair following a bird strike was delayed because their most experienced specialist was 1,000 miles away, a common issue that led to costly downtime, potential miscommunication, and safety risks. This situation highlighted the urgent need for instant access to remote expertise, which the vendor, AR Genie, addressed with its Remote Assist platform.

AR Genie's solution connected on-site technicians with the distant specialist via an iPad app, enabling real-time, two-way video with AR annotations. The expert could draw directly onto the technician's live view to mark damage boundaries and guide every step of the precise repair. This implementation by AR Genie reduced the repair time by 3.5 hours, achieved a 100% first-time quality rate with zero rejections, and eliminated the travel costs and delays previously associated with relocating specialists.