Case Study: Rural Acute Care Hospital eliminates coding backlog with Aquity Solutions

Rural Acute Care Hospital - Customer Case Study

Rural Acute Care Hospital, a 48-bed rural acute care facility with a four-bed ICU and eight-bed telemetry unit, faced a sudden loss of several coders and was unable to hire qualified replacements. The staffing shortfall quickly created a severe coding backlog and an extremely high DNFB, prompting the hospital to seek help from Aquity Solutions and its medical coding services.

Aquity Solutions remotely coordinated with the hospital’s HIM Director to assess the backlog and deploy appropriate coding staff to clear it, while also improving process visibility and reporting. The vendor eliminated the backlog in under three weeks, reduced DNFB to under three days, maintained target DNFB levels during staff transitions, and increased coding accuracy to above 97%; Aquity Solutions also helped cross-train an existing coder and continues to provide PRN support during volume spikes and staffing shortages.