Case Study: Rural Acute Care Hospital Eliminates Coding Backlogs with AQuity Solutions

Rural Acute Care Hospital - Customer Case Study

Rural Acute Care Hospital is a 48-bed rural facility with a four-bed ICU and eight-bed telemetry unit. After several coders left and the hospital couldn’t recruit replacements, it faced a severe coding backlog and a DNFB nearing $10 million. AQuity Solutions provided remote coding support services to help the hospital address the staffing gap and stabilize coding operations.

AQuity Solutions remotely coordinated with the hospital’s HIM Director to assess the backlog, deploy appropriate coding staff, and improve process visibility and reporting. The team eliminated the backlog in under three weeks, reduced DNFB to under three days, and maintained those levels during staff transitions. AQuity Solutions also helped raise coding accuracy above 97%, cross-trained an existing coder for inpatient cases, and continued providing PRN support during volume spikes and staffing shortages.