Case Study: Major Metropolitan Teaching Hospital rapidly transitions to telemedicine and temporary structure workflows with Aquity Solutions

Major Metropolitan Teaching Hospital - Customer Case Study

Major Metropolitan Teaching Hospital, a large metropolitan teaching hospital with thousands of affiliated physicians and hundreds of clinics, faced major workflow and clinical documentation challenges as COVID-19 accelerated the shift from in-person visits to telemedicine and temporary structure environments. The hospital worked with Aquity Solutions and its virtual scribing services to manage patient connectivity, appointment scheduling, and the differences between telemedicine and telehealth encounters.

Aquity Solutions reviewed existing and proposed workflows with the hospital’s practice management and operations teams, then trained remote scribes to support the new visit models. The solution included previsit patient connectivity checks, familiarity support for telemedicine technology, enhanced documentation for temporary structure encounters, and updated code capture training. As a result, the first 150 physicians were transitioned in two days, with HIPAA-compliant audio connections maintained and no measurable impact to core clinical documentation support.