Case Study: Critical Access Hospital levels DNFB and cuts costs with AQuity Solutions coding support

Critical Access Hospital - Customer Case Study

Critical Access Hospital, a 25-bed acute and 36-bed long term care facility serving six counties and five rural clinics, was struggling with highly uneven DNFB performance that spiked every Monday and averaged $8 million overall. As rural clinic acquisitions increased charging and coding complexity, the hospital needed a way to reduce these peaks and valleys without changing its in-house staff schedules.

AQuity Solutions implemented remote Coding Services with added global weekend coverage, expanded weekday support, and weekly domestic/global governance to keep work queues moving and reporting levels steady. As a result, AQuity Solutions helped Critical Access Hospital consistently hold DNFB at $2 million or less, eliminate Monday backlog pressure, and reduce department costs by 14%, saving $400,000 in the first year.