Case Study: Behavioral Health Multi-Facility System achieves seamless domestic-to-global coding transition with Aquity Solutions

Behavioral Health Multi-Facility System - Customer Case Study

Behavioral Health Multi-Facility System, a large behavioral health and substance use disorder provider with more than 585 locations and 18,000 beds across the United States, faced an urgent coding disruption when its IT team suddenly deactivated access for a global vendor. This left the organization needing immediate domestic coding support to keep inpatient coding operations running.

AQuity Solutions responded by quickly deploying 10 domestic coders within a week and then helping the client transition back to global coding with security and compliance documentation. AQuity Solutions ramped to full global support within two months, expanded to 12 global coders, and later scaled to support 21 facilities, consistently clearing work queues each day and reducing backlog across the health system.