Case Study: Siemens Healthineers improves eProcurement usability and compliance with Aquiire

Using the Voice of the Customer in Devising an eProcurement Content Strategy

Siemens Healthineers, a global powerhouse in electronics and engineering, faced a significant challenge with user adoption of its SAP eProcurement system. Users were frustrated by outdated, static catalogs that lacked the rich content and ease of use found in consumer online shopping, leading to widespread off-contract spending at non-negotiated rates. Their procurement team needed a more user-friendly content management solution to regain control and compliance.

The vendor Aquiire provided its real-time eProcurement solution, which connected corporate shoppers directly to suppliers' up-to-date web catalogs. This implementation, completed in just three months, delivered a consumer-like shopping experience with comparative features. As a result, Aquiire helped Siemens Healthineers drastically reduce rogue spending and price discrepancies, increase user adoption, and manage the global solution with minimal internal resources, needing only one FTE for support.

Siemens Healthineers

Drake Paben

Siemens