Case Study: Utilities Kingston improves maintenance management with WaterTrax from Aquatic Informatics

Utilities Kingston Implements WaterTrax to Effectively Manage Current and Future Treatment Facilities

Utilities Kingston, a city-owned provider of water and wastewater services, faced challenges with operational inefficiencies, a reactive maintenance culture, and staff apprehension towards new technology following an organizational restructure. They sought a product to help integrate new processes and implement industry best practices. They implemented the WaterTrax Maintenance Management system from vendor Aquatic Informatics to address these issues.

The solution from Aquatic Informatics was a cloud-based system that consolidated inventory and workflow management. This enabled a shift to proactive, preventive maintenance and empowered staff by giving them ownership of their work orders. The results included improved user acceptance due to the system's ease of use, reliable historical records for all assets, and a more efficient, cost-effective approach to managing their vast network of facilities.

Utilities Kingston

Kevin Hannah

Supervisor Water and Wastewater Treatment Maintenance