Case Study: Utilities Kingston improves compliance and maintenance efficiency with Aquatic Informatics' WaterTrax

Utilities Kingston fully implements WaterTrax in 7 weeks to improve compliance

Utilities Kingston, a municipal utility provider in Kingston, Ontario, faced operational challenges including poor work order workflows, reactive maintenance processes, and staff apprehension after an organizational restructure. To resolve these inefficiencies and integrate new processes, they sought a product specific to the water industry and partnered with vendor Aquatic Informatics to implement their WaterTrax Maintenance Management system.

Aquatic Informatics' cloud-based WaterTrax solution provided Utilities Kingston with a user-friendly system accessible across its vast network of facilities. The implementation was completed in just seven weeks and was quickly adopted by staff. The results included a shift to a proactive preventive maintenance approach, reliable historical record-keeping, and empowered staff who now take ownership of managing their own work orders and daily routines.

Utilities Kingston