Case Study: South Bend Utilities achieves faster compliance reporting and centralized data management with Aquatic Informatics WaterTrax

South Bend Utilities Gains Significant Time Efficiencies by Automating Compliance with WaterTrax

South Bend Utilities, a public utility in Indiana, faced significant operational challenges due to a fragmented and obsolete data management system. Their data was stored in multiple locations, including binders and a single computer running outdated software, making information difficult to access and creating a high risk for manual work if the system failed. This inefficiency made compliance reporting and responding to data requests a time-consuming process for the staff.

By implementing the WaterTrax data management solution from vendor Aquatic Informatics, South Bend Utilities centralized all their water and wastewater compliance data. This provided significant time savings, with data retrieval tasks that once took hours or days now taking less than thirty minutes. The solution improved reporting, enabled better data visualization through mapping features, and gave all staff easy access to historical and current data, ensuring resilience and streamlined operations for the utility.

South Bend Utilities

Michelle Smith

Director