Case Study: Marlborough improves wastewater compliance and reporting with Aquatic Informatics' Linko

Marlborough boosts wastewater compliance to 80% with Aquatic Informatics

The City of Marlborough, Massachusetts, faced the challenge of managing complex wastewater compliance for its industrial and food service sectors with a small public works team. Using an outdated, localized version of software from vendor Aquatic Informatics, data was siloed and unusable, forcing a reactive approach to maintenance. The one-person program struggled to gain insights from collected data and efficiently monitor over 300 food service establishments for FOG (Fats, Oils, and Grease) compliance.

By upgrading to the cloud-based Linko software from Aquatic Informatics, Marlborough streamlined data collection and automated key tasks. The solution included a portal for electronic reporting, which increased compliance rates to around 80% and reduced manual data entry. This provided staff with immediate field access to data, leading to a noticeable reduction in grease at treatment plants and more proactive management. The implementation allowed a small team to achieve a compliance program comparable to a major city.

Marlborough