Case Study: City of Winston-Salem eliminates sewer grease with Aquatic Informatics’ Linko POM Portal

City of Winston-Salem Eliminates Sewer Grease with Linko’s POM Portal

The City of Winston-Salem faced a significant challenge in managing its FOG (Fats, Oils, and Grease) program, which involved the manual tracking of over 1,000 facilities. The utility was receiving 500-750 paper maintenance reports each month, creating a labor-intensive bottleneck of data entry and physical paperwork for staff. This process was time-consuming and delayed the tracking of compliance in real time. To modernize, the city sought a software solution from vendor Aquatic Informatics.

Aquatic Informatics implemented its POM Portal solution, which allowed facilities and haulers to submit grease trap cleaning reports electronically, eliminating manual data entry. The results were significant: an 85% adoption rate within eight months, the elimination of a staff position dedicated to paperwork, and a major reduction in sewer overflows. The vendor's software freed up staff to focus on proactive compliance and outreach, dramatically increasing efficiency.

City of Winston-Salem

Cheryl Tilly

Grease Compliance Officer