Case Study: City of Winston-Salem reduces sewer grease and manual data entry with Aquatic Informatics' Linko POM Portal

City of Winston-Salem cuts paper reports 85% with Aquatic Informatics

The City of Winston-Salem faced significant challenges in managing its FOG (Fats, Oils, and Grease) Program, which involved manually processing 500-750 paper grease interceptor maintenance reports each month. This manual data entry into their LinkoFOG software was a labor-intensive bottleneck that consumed substantial staff resources. To modernize and eliminate this paperwork, the city sought a software solution from vendor Aquatic Informatics.

Aquatic Informatics implemented its POM Portal, a solution that allowed facilities and haulers to enter cleaning reports directly online. This eliminated manual data entry for staff and significantly reduced paper submissions. The results were substantial time savings, the elimination of a dedicated staff position for data entry, and an 85% adoption rate within eight months. The solution also contributed to a significant reduction in grease-related sewer overflow events and freed up staff to focus on compliance outreach.

City of Winston-Salem