Case Study: East Orange County Water District saves time and improves compliance with Aquatic Informatics' Sedaru

Automating 811 Process, Saves Time & Improves Compliance for East Orange County

The East Orange County Water District (EOCWD) faced a time-consuming and inefficient manual process for managing the high volume of daily DigAlert 811 tickets. To automate this critical task and improve compliance, the utility selected Sedaru, a Software-as-a-Service operational intelligence solution from vendor Aquatic Informatics.

Aquatic Informatics' Sedaru platform digitized the entire 811 process by parsing tickets directly into the utility's GIS, displaying locations on a map, and automating work order assignments to field crews. This solution provided a transparent, auditable record and saved an estimated six hours per week on ticket marking. The automation from Aquatic Informatics freed up vital staff resources, improved processing times, and equipped EOCWD to comply with evolving state legislation.

East Orange County Water District

Justin Davis

Wastewater Supervisor