Case Study: NCI Insurance achieves rapid growth and wins major partners with Aquarium Software

NCI Insurance - Customer Case Study

NCI Insurance, a UK pet insurance provider, was outgrowing a patchwork of in-house mainframe software, internal tools, and manual processes as its pet insurance business expanded. The company needed a more flexible, market-leading platform to attract quality underwriters and affinity partners, and it chose Aquarium Software and its Affinity solution to replace the disjointed setup.

Aquarium Software helped NCI Insurance go live in under 12 weeks, just in time for 10,000 AXA underwritten renewals. The new platform gave NCI the flexibility to support multiple affinity partners within standard processes, improve efficiency, and make changes without direct vendor involvement, helping secure Aviva as a new partner after technical due diligence and positioning NCI for further growth.

NCI Insurance

Craig Astbury

Group IT Director