Case Study: Lifestyle Services Group accelerates customer feedback and process automation with Aquarium Software's TextReactor

Lifestyle Services Group - Customer Case Study

Lifestyle Services Group (LSG), a UK-based mobile phone insurance provider, faced a challenge in gathering real-time customer feedback. Their previous system was slow and inflexible, making it difficult and costly to modify surveys. LSG needed a more agile solution to quickly adapt their feedback mechanisms and gain meaningful customer insight. They turned to Aquarium Software for a solution using their TextReactor platform.

Aquarium Software implemented TextReactor, a real-time customer feedback tool that enabled LSG to create and deploy new surveys three times faster. The solution provided powerful process automation and easy-to-generate management reports. This resulted in an estimated annual saving of £75,000 for LSG and allowed them to significantly expand their survey program while improving their operational flexibility and customer service capabilities.

Lifestyle Services Group

Benjamin Edmonds

Customer Insight Manager