Case Study: Brunel Franklin achieves 1600% revenue growth with Aquarium Software

Brunel Franklin - Customer Case Study

Brunel Franklin, a leading UK claims handling company, faced the challenge of significantly scaling its operations beyond a few hundred leads per month to maintain its rapid growth. To achieve this, they needed a new software solution capable of handling a forecasted massive increase in case volumes and lead generation, which led them to partner with Aquarium Software.

Aquarium implemented its claims management software, including AquariumClaims and eCatcher, to automate workflows, document creation, and claim tracking. This solution revolutionized the client's marketing by generating leads online instead of through telemarketing. As a result, Brunel Franklin processed tens of thousands of claims monthly, up from a few hundred, and grew its annual revenues by 1600% over two years while staff numbers increased by only 250%.

Brunel Franklin

Sally Bowyer

Managing Director