Case Study: 3D Systems achieves increased uptime and improved service profitability with Aquant & ServiceMax

Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

3D Systems, a leading additive manufacturing company, needed faster, more predictive field service to meet customer uptime expectations. While they had used ServiceMax for work orders and reporting since 2017, 3D Systems turned to ServiceMax and partner Aquant to add AI-driven diagnostics and remote triage so technicians could respond faster and more consistently.

Aquant’s service intelligence platform mines disparate service data and, accessed through ServiceMax’s Remote Triage, gives technicians instant, experience-backed diagnoses and predictive insights. Using Aquant and ServiceMax, 3D Systems reduced parts usage by 62%, cut repeat visits by 39%, enabled 500 assets with IoT, lowered truck rolls, improved first-time fix and mean time to repair, and increased uptime and service profitability.

3D Systems

Mark Hessinger

Vice President of Global Customer Services