Case Study: Sysmex America, Inc achieves rapid value in service with Aquant

How Sysmex Achieved Rapid Value With AI For Service

Sysmex America, Inc. faced difficult service challenges and needed a faster, smarter way to support customers. They partnered with Aquant to deploy an AI-powered approach to service knowledge and decision support so the customer care organization could solve complex problems more efficiently.

Aquant implemented its AI-driven service solution at Sysmex, enabling a rapid, on-budget rollout that was described as hassle-free. The deployment delivered rapid value for Sysmex—accelerating the adoption of AI in service operations and producing immediate, measurable improvements in service performance and efficiency.

Sysmex America, Inc

Peter Tregarthen

Customer Care Systems Sr. Manager