Case Study: Haemonetics achieves 10% cost reduction and improved service quality with Aquant

How Haemonetics Drives Service Transformation with AI

Haemonetics, a global provider of blood-management solutions, faced the challenge of scaling field service and improving service quality while making Hotline Agents more effective problem solvers. To address this, Haemonetics partnered with Aquant and adopted Aquant’s AI-powered service management approach to bring expert knowledge to frontline staff.

Aquant implemented its AI-driven solution to surface relevant repair knowledge and guide Hotline Agents through diagnosis and resolution, enabling faster, more consistent service. As a result, Haemonetics scaled its service operations, improved quality, and achieved a measurable 10% reduction in service costs.

Haemonetics

Deniz Mullis

Director of Global Services