Case Study: Comfort Systems USA erases the workforce skills gap and empowers technicians with Aquant's AI tribal-knowledge solution

Erasing The Workforce Skills Gap With Tribal Knowledge

Comfort Systems USA faced an aging workforce, high turnover, and hiring challenges that threatened service quality and institutional knowledge. To address these issues they partnered with Aquant, using Aquant’s AI-driven tools to capture and surface tribal knowledge and support on-the-job training for technicians.

Aquant implemented an AI knowledge-capture and decision‑support solution that turned expert experience into searchable guidance and real-time assistance for field staff. The deployment accelerated onboarding, closed skills gaps, improved knowledge retention and service consistency, and measurably reduced reliance on individual experts—helping Comfort Systems USA empower its workforce for the long term.

Comfort Systems USA

Joe Lang

Vice President