Case Study: 3D Systems achieves 62% reduction in parts usage and 39% fewer repeat visits with Aquant

3dsystems Accelerates Service Team Performance With Aquant

3D Systems, a global leader in 3D printing, faced growing service demands as customers moved from prototyping to production products and required much faster, more accurate field support. To break down information silos, implement tiered support, and accelerate new‑tech onboarding, 3D Systems selected Aquant and deployed Aquant’s service intelligence platform, including its Intelligent Triage capabilities.

Aquant’s machine learning and NLP rapidly mined field service, CRM, and parts data (including free‑text notes) and—after quick validation by 3D Systems’ engineers—provided predictive triage, recommended fixes, and smarter dispatching. The Aquant solution was implemented in days and helped 3D Systems cut parts usage by 62% and repeat visits by 39%, lowering service cost and improving first‑time resolution.

3D Systems

Mark Hessinger

VP of Global Customer Services