Case Study: Wyndham Hotels & Resorts improves onboarding and operational consistency with Apty

Wyndham Hotels and Resorts reduces onboarding time and support tickets with Apty

Wyndham Hotels & Resorts, one of the world's largest hotel groups, faced challenges with high employee turnover and complex systems that slowed new hire onboarding and impacted operational consistency. To address this, they partnered with Apty to implement in-app guidance and training directly into their critical hospitality platforms.

Apty embedded step-by-step training and process validation into workflows within systems like Opera and Synxis. This solution led to a faster time-to-productivity for new employees, a reduction in support tickets, and more consistent operations, which in turn improved guest satisfaction scores. Apty became a core component of Wyndham's global operational excellence framework.

Wyndham Hotels and Resorts