Case Study: Wiley improves Dynamics user experience with Apty

Wiley reduces support tickets and improves Dynamics adoption with Apty

Wiley, a global provider in publishing and education, faced challenges with user adoption and navigation within their Microsoft Dynamics system. Their employees struggled with the platform, leading to frequent support tickets, inconsistent processes, and reduced productivity. To address this, Wiley partnered with the digital adoption platform vendor Apty to implement in-app guidance and support.

By leveraging Apty's solution, Wiley embedded contextual walkthroughs and targeted notifications directly into Dynamics. This provided users with guidance at the point of need, streamlined task execution, and centralized procedural knowledge. The results included a faster completion of routine processes, a significant reduction in support queries for basic issues, and improved communication of system changes, allowing employees to focus on more value-added work.

Wiley