Case Study: UCLA improves digital adoption and onboarding with Apty

UCLA simplifies adoption for 50,000 users with Apty

The customer, UCLA, faced challenges with user adoption of its critical campus-wide systems like ServiceNow, Clarity PPM, and Tableau. A steep learning curve, frequent updates, and a diverse user base slowed ticket creation, delayed training, and hindered operational standardization. To address this, UCLA selected Apty to provide in-system guidance and accelerate digital adoption.

By implementing Apty's contextual guidance, UCLA accelerated staff onboarding and reduced the time spent navigating support processes. The solution resulted in more consistent process execution, fewer "how-do-I" support tickets, and a lighter burden on the IT team. This allowed staff to focus on supporting the academic mission, with Apty helping to ensure stronger service delivery during peak periods.

UCLA