Case Study: Wyndham Hotels & Resorts achieves faster onboarding and operational consistency with Apty

How Wyndham Reduced Onboarding Time and Support Volume Across 35,000 Users

Wyndham Hotels and Resorts, one of the world’s largest hotel groups, faced high seasonal turnover, complex property systems, and limited training bandwidth that slowed new-hire productivity and harmed service consistency. To address this, Wyndham implemented Apty across critical platforms like Opera and Synxis to deliver embedded in-app training, process guidance, and validation directly inside employee workflows.

Apty delivered contextual, multilingual in-app guidance, validations to enforce process consistency, and analytics to track adoption—rolled out regionally and focused on reservation and guest-facing workflows first. Within the first year Wyndham reported reduced time-to-productivity for new employees, fewer support tickets, faster and more consistent check-in and reservation workflows, and measurable improvements in guest satisfaction and operational consistency attributable to Apty.

Wyndham Hotels and Resorts