Case Study: Hitachi achieves global digital adoption and operational efficiency with Apty

Hitachi shortens onboarding times and boosts employee engagement with Apty

Hitachi faced challenges with inconsistent adoption of key systems like Workday, Salesforce, and ServiceNow across its global workforce. This led to high support costs, low productivity, and employee frustration. To address this, Hitachi selected the digital adoption platform Apty to streamline processes and provide localized, in-app guidance.

By implementing Apty, Hitachi delivered tailored, multilingual guidance within its applications, which reduced reliance on central support and improved data quality. The solution resulted in higher system usage consistency, shorter onboarding times for new hires, and a measurable increase in employee engagement scores across all regions. Apty became a key pillar in Hitachi's strategy for operational excellence.

Hitachi