Case Study: Global Bank achieves up to 80% support cost savings and faster Clarity PPM adoption with Apty

Global Bank Saves up to 80% on Support Costs with Apty

Global Bank, America’s leading financial institution serving over 26 million customers at more than 1,200 U.S. locations, had deployed Clarity PPM to streamline engineering project planning but users struggled with complex navigation, finding forms, and accurate data entry. After a year of low productivity and high support demand during Training and On-boarding of Clarity PPM software, Global Bank engaged Apty for a scalable adoption solution.

Apty, an enterprise-grade digital adoption platform, delivered in-app step-by-step guidance, real-time data validations, and analytics to simplify onboarding and enforce data hygiene. With Apty’s solution, Global Bank saved $275K on user adoption and training, onboarded 30K users in three months, reduced support and maintenance costs by 80%, and cut adoption time by 30 days while giving leaders visibility to address training roadblocks.