Case Study: World Bank Group achieves scalable cross-platform digital onboarding and improved operational visibility with Apty

How World Bank Group Replaced MyGuide and Reimagined Digital Onboarding

World Bank Group, which supports employees across 100+ countries, needed to replace its legacy digital adoption tool MyGuide with a scalable, secure platform that could deliver cross-application guidance, robust analytics, multilingual support, and compliance alignment. After evaluating several vendors, World Bank Group selected Apty and its digital adoption platform for a phased proof of concept to modernize onboarding and platform adoption.

Apty implemented in‑app process guidance, multilingual support, and connected guidance to performance and completion data across five high‑impact systems (including EdCast, MyHR, Percipio, and SharePoint) in mid‑2024. The deployment streamlined new‑hire onboarding, improved consistency and compliance in critical workflows, reduced reliance on email and static documentation, and gave leaders measurable insights into adoption bottlenecks—creating a foundation for a broader, multi‑phase rollout with Apty.