Apty
16 Case Studies
Case Study: D.R. Horton achieves faster onboarding and operational consistency with Apty
A Apty Case Study
How D.R. Horton scaled adoption across 100,000+ users
D.R. Horton, America’s largest homebuilder with a workforce of more than 100,000, faced fragmented onboarding and training across multiple complex applications (JSA, DHI Sales, PeopleSoft, VendorSuite, Cognos), which left employees spending more time navigating systems than doing their jobs. To unify onboarding and deliver contextual, real‑time guidance, D.R. Horton partnered with Apty and deployed Apty’s digital adoption platform and in‑app support (tooltips, announcements, guided content) across their application ecosystem.
Apty rolled out regional implementations, enabled in‑app tooltips/announcements, built knowledge centers and guided workflows authored by internal SMEs, and provided adoption analytics to surface process gaps. The result: faster onboarding, fewer “how‑to” support tickets, improved process compliance across construction and sales tools, and greater operational visibility and agility — outcomes D.R. Horton credits to Apty as it scales the solution and integrates adoption metrics into operational dashboards.
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