Case Study: ChenMed streamlines onboarding and boosts Workday adoption across 80 centers with Apty

How ChenMed Reimagined Onboarding and Compliance Across 80+ Healthcare Centers

ChenMed, a family-owned, physician-led primary care provider serving moderate-to-low-income seniors across 80 centers and 12 states, was struggling to drive adoption of Workday HCM and to centralize employee communications, onboarding, and critical processes. To address complex task navigation and low engagement, ChenMed partnered with Apty and its digital adoption platform to support users and streamline workflows.

Apty deployed guided workflows, data validations, change management, and training to standardize new-hire onboarding, improve Workday HCM adoption, and transition to a new LMS, benefiting 4,500+ team members across the organization. The work with Apty led to measurable gains — reduced internal support tickets, higher process compliance, and improved employee engagement, productivity, and satisfaction — and enabled ChenMed to scale digital adoption across multiple applications.

ChenMed