Case Study: Hitachi achieves unified global digital adoption and faster onboarding with Apty

How Hitachi Scaled System Adoption for a Global Workforce

Hitachi faced inconsistent adoption of core systems like Workday, Salesforce, and ServiceNow across its global, multilingual teams, which hurt engagement, process standardization, and data quality. After evaluating digital adoption platforms, Hitachi selected Apty to provide in-app, context-sensitive guidance and analytics to address region-specific training gaps and reduce reliance on manual support.

Apty deployed a phased, cross-functional rollout—covering HR onboarding in Workday, ticket resolution in ServiceNow, CRM optimization in Salesforce, multilingual guidance, and data validations with analytics. The Apty solution delivered measurable outcomes: reduced dependence on central support, higher usage consistency across regions, improved data quality, shorter onboarding times, and a measurable increase in employee engagement scores; Hitachi is now expanding Apty into more systems.

Hitachi