Case Study: Royal Bank of Canada achieves scalable onboarding, enterprise-wide compliance and 30% fewer support tickets with Apty

How Royal Bank of Canada Transformed 100K User Journey Experiences Across 20+ Apps

Royal Bank of Canada, one of the world’s largest financial institutions with 100,000+ users across 20+ critical applications, struggled with onboarding, compliance validation, and process visibility from its existing WalkMe deployment. In January 2023 RBC selected Apty’s digital adoption platform—leveraging guided workflows and validation layers—to regain control, scale global onboarding, and support rapid post‑M&A transitions.

Apty migrated and redesigned RBC’s guidance across Salesforce, Workday, and core banking apps, using analytics to locate friction and a phased rollout to refine user journeys. The implementation delivered measurable impact in under a quarter: 30% reduction in support tickets, standardized compliance and embedded validation across geographies, faster M&A onboarding, and enterprise‑grade adoption analytics that enabled continuous process improvement — all enabled by Apty.

Royal Bank of Canada