Case Study: First Watch achieves manager empowerment and reduced friction with Apty

How First Watch Reduced Manager Friction Across 5 Core Systems

First Watch, a national restaurant operator, faced productivity roadblocks as managers struggled with inconsistent training, low system proficiency, and inefficient tool use during busy service hours. To address this, First Watch selected Apty and deployed its lightweight in‑app guidance (tooltips, validation, and announcements) across five business‑critical systems — including ADP, iCIMS and PowerBI — so managers could get task‑specific help without leaving their workflows.

Apty implemented regional pilots (iCIMS, Service Channel), then rolled out focused guidance for payroll, hiring and facility reporting, adding tooltips, data validation and integrated announcements as part of a national rollout. The result: faster onboarding at new locations, fewer how‑to support tickets, more consistent process execution, increased manager time on the floor and improved compliance. First Watch continues to scale Apty and ties adoption metrics into restaurant performance dashboards to track ROI.

First Watch