Case Study: UCLA achieves improved service efficiency and standardized workflows with Apty

How UCLA Improved Service Efficiency with Digital Adoption

UCLA faced fragmented training, steep learning curves, and inconsistent execution across multiple enterprise platforms—delaying service requests, slowing onboarding, and putting extra burden on IT and administrative teams. To solve this, UCLA selected Apty’s digital adoption platform to provide real-time guidance, process validation, analytics, and scalable in-app training tailored to complex campus workflows.

Apty implemented contextual walkthroughs and process validation starting with ITSM workflows, embedded best-practice guidance in applications like ServiceNow, Clarity PPM, and Tableau, and delivered analytics to surface adoption gaps. The result was streamlined support ticket creation and faster resolution timelines, reduced training time for ServiceNow, Tableau, and Clarity users, greater consistency in administrative workflows, and a lower support burden on IT—outcomes UCLA is now expanding across additional systems with Apty.

UCLA