Case Study: Veterans Health Administration expands clinician well-being support with Aptive Resources

Veterans Health Administration scales Chief Well-Being Officers from 2 to 32 with Aptive Resources

The Veterans Health Administration (VHA) faced the challenge of scaling its successful Chief Well-Being Officer pilot program into a national initiative under tight timelines and with limited internal capacity. To address systemic clinician burnout, VHA partnered with vendor Aptive Resources for support in training, operational messaging, and program planning to ensure a successful launch and growth.

Aptive Resources provided tailored services including program structure development, change management, and the creation of a workforce training strategy. This support enabled VHA to expand from 2 to 32 trained Chief Well-Being Officers, develop a formal education framework, and launch training conferences. The program received exceptional performance ratings, and Aptive's work was noted by VHA leadership as instrumental to the program's continued success in addressing workforce burnout.

Veterans Health Administration