Case Study: Veterans Health Administration achieves smoother EHR modernization with Aptive Resources

Veterans Health Administration modernizes 1,380 care sites with Aptive Resources

The Veterans Health Administration (VHA) faced the immense challenge of modernizing its electronic health record (EHR) system across its vast network of over 1,380 care sites. This complex health IT transformation required moving from legacy systems to a new Federal EHR to improve care coordination and interoperability. Key barriers included limited visibility into field issues, inconsistent decision-making pathways, and variable readiness across sites, all while ensuring patient safety was not disrupted.

Aptive Resources supported the VHA by strengthening operational models and decision frameworks. Their solutions included implementing a tiered governance model for issue resolution, enabling enterprise risk management, and providing award-winning strategic communications and adoption strategies. As a result, Aptive helped the VHA build a more durable foundation for deployment, leading to more consistent readiness efforts, improved visibility into performance and risk, and reduced communications fatigue, which ultimately supported safer and more standardized operations.

Veterans Health Administration