Case Study: Veterans Health Administration streamlines policy management and reduces overdue policies with Aptive Resources

Veterans Health Administration cuts policy development time by 43% with Aptive Resources

The Veterans Health Administration (VHA) faced significant challenges with a backlog of outdated policies and a lengthy, inconsistent development process, which increased operational risk and created uneven care for Veterans. With limited internal resources, VHA partnered with Aptive Resources for a solution involving expert policy analysis and process optimization.

Aptive implemented a comprehensive solution, redesigning the policy review workflow, providing field analysis at medical centers, and creating new channels for operational feedback. As a result of Aptive's work, VHA cut its average policy development time by 43%, reduced its national policy inventory by 44%, and lowered the percentage of overdue policies by 28%, creating a stronger foundation for consistent care.

Veterans Health Administration