Case Study: U.S. Department of Veterans Affairs improves veteran housing program performance with Aptive Resources

U.S. Department of Veterans Affairs improves grantee oversight with Aptive Resources and 16,200 annual surveys

The U.S. Department of Veterans Affairs needed to evaluate the performance of over 250 grantees delivering housing support services to Veterans at risk of homelessness. High staff turnover and inconsistent processes created gaps in service delivery, making it difficult to assess which organizations were aligned with mission priorities and delivering measurable results. Aptive Resources supported this effort through program evaluation and evidence building.

Aptive implemented a multi-modal survey system to collect feedback directly from Veterans, distributing over 16,000 surveys annually. They analyzed the results to provide quarterly performance reporting for all grantees, enabling the VA to validate high-performing partners and target improvements. The solution from Aptive Resources enhanced resource allocation, improved grantee accountability, and helped build a more agile and efficient housing support program grounded in real-time data analysis.

U.S. Department of Veterans Affairs