Case Study: Insurance House streamlines online policy servicing with Aptiture Digital

Insurance House cuts policy processing time by 67% with Aptiture Digital

Insurance House, one of Australia's largest independent insurance brokerages, faced the challenge of efficiently packaging its broad range of niche insurance products for online customer self-service. To stay relevant in a changing market, they needed a solution to allow customers to purchase, renew, and upgrade policies online. They engaged Aptiture Digital to leverage its experience in building financial quote management systems for the intermediated insurance space.

Aptiture implemented the Insurance House Plus platform, a full lifecycle solution that modeled business processes and allowed for the creation and packaging of products for online sale. The solution significantly reduced policy processing time by 67%, increased insurance product creation by 50%, improved customer satisfaction by 80%, and increased product deployment by 90%. Aptiture's work was critical to the success of the client's online strategy.

Insurance House