Case Study: Communications Workers of America achieves current dues processing and eliminates system issues with Aptify

With Aptify, large and complex union stays current with dues processing and says goodbye to system issues

Communications Workers of America (CWA) is a large, multi‑sector union representing roughly 700,000 members across more than 1,200 local unions in the U.S. and Canada. Halfway through replacing an outdated system that frequently caused technical problems, CWA halted the project when the new software proved unable to handle their complex membership structures and dues processes.

After a software selection process with a consulting partner, CWA implemented Aptify for unions, quickly centralizing member data and automating invoicing and dues workflows. The modern system reduced system issues, improved data quality, enabled timely dues processing, and made it easier for CWA staff to support local unions.

Communications Workers of America

Sara Steffens

Secretary-Treasurer